Cancellation policy

Our products are offered as subscriptions or one-time purchases. This policy explains how cancellations and changes work for each type of purchase.

By completing your order, you agree to our Terms of Service and Refund Policy, including:
* Orders are processed immediately and cannot be cancelled or modified once placed.
* Our 30-Day Guarantee is for first-time customers only and covers one box (30 servings). Subscription refunds have the cost of shipping deducted, and discount code orders are resolved with store credit, not a cash refund.
* You can skip, pause, or cancel future subscription shipments anytime before your next renewal is charged.

General Order Cancellation
Because we process and ship orders extremely quickly, once an order is placed it cannot be cancelled or modified. Please review your order carefully before completing checkout.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select.

* Recurring charges. By purchasing a subscription, you agree that your payment method will be charged automatically on a recurring basis, at the price and frequency selected at checkout, until you cancel in accordance with this policy.
* Renewal reminders. Before each renewal charge, we email you a reminder with the billing date and a link to manage or cancel your subscription.
* How to cancel. The fastest way to skip, pause (for up to 3 months), or cancel is through your account: click the profile icon in the top right of our website. You can do this anytime before your next renewal is charged. You can also email help@drinkcs2.com; email requests must be received at least 24 hours before your billing date to be applied before that charge. Requests received after that will apply from the following billing cycle.
* Orders already charged. Once a renewal order has been charged, it goes straight to fulfillment and can't be cancelled or recalled. Cancelling your subscription stops future charges only; it doesn't cancel or refund an order that has already been charged. Charged orders remain subject to our Refund Policy, including our 30-Day Guarantee where eligible, and our policy on damaged, defective, or incorrect orders.

For more information on refunds, please see our Refund Policy.

By purchasing CS2 products, customers acknowledge and agree to abide by the terms of this Policy.