Refund policy

Trying something new should feel low-risk. If CS2™ isn't the right fit for you, we'll make it right - whether that's a refund, store credit, or an exchange depends on how you ordered, so check the section that applies to you below.

We don't require product to be sent back. Refunds, store credit, and exchanges are handled without a return.

Quick summary:

  • One-time order: cash refund up to $100, first-time purchasers, within 30 days.
  • If your order total over $100 you get $100 back in cash, the rest as store credit.
  • Subscription, any cycle including your first: store credit or a one-time exchange, your choice.
  • Discount code order: store credit.
  • Want to skip, pause, or cancel your subscription? You can do that anytime at no cost, separate from all of this.

One-Time Purchases

If CS2™ didn't work out for you on a one-time order, here's how to qualify for a refund:

  • You're a first-time CS2™ purchaser.
  • You've given it a fair shot - at least 20 consecutive days as directed. (Sleep support takes time to build, and we want you to give it a real chance before deciding.)
  • You reach out within 30 days of delivery (based on tracking).
  • You've got proof of purchase and, if asked, a bit of proof of use.

Larger orders: refunds to your original payment method are issued up to $100 per order. Any amount above that is issued as store credit - good toward any future order, no expiration.

Example: if your order total is $127.37, you'll get $100 back to your original payment method and $27.37 in store credit.

Subscriptions

Not sure if you're on a subscription? Check your account under "Manage Subscription," or your order confirmation email.

Subscription orders - including your first, are handled with store credit or a one-time exchange rather than a cash refund. If your shipment isn't right for you, reach out within 30 days of delivery and let us know which you'd prefer.

You're always in control of your subscription: skip a shipment, pause for up to 3 months, or cancel anytime, with no penalty, right from your account.

Damaged, defective, or incorrect shipments are handled separately — see Damages or Issues below.

Discount Code Orders

Orders placed with a discount or promo code are eligible for store credit within 30 days of delivery. All other requirements above still apply.

How to Request a Refund or Credit

Email help@drinkcs2.com with:

  • Your full name
  • Your order number
  • Proof of purchase
  • Proof of use, if requested

There's no need to send anything back - just reach out and we'll take it from there.

Damages or Issues

If your order arrives damaged, defective, or incorrect, contact us right away and we'll sort it out - this is handled separately from the guarantee above.

A Few Things This Guarantee Doesn't Cover

  • Flavor or taste preference
  • Requests made outside the 30-day window
  • Gift cards and sale items
  • Orders connected to resale, wholesale, or discount abuse (see below)

Keeping This Guarantee Fair

This guarantee is built for genuine, personal-use customers, and we want to keep it that way for everyone. It doesn't extend to orders we determine are connected to:

  • Reselling CS2™ product on Amazon, eBay, Walmart Marketplace, TikTok Shop, or any other third-party marketplace
  • Multiple orders placed under different names, emails, or accounts to the same or similar address, phone number, or payment method, to claim a first-time or subscription discount more than once
  • Mail-drop, freight-forwarding, virtual mailbox, or commercial suite addresses used to obtain or conceal the above
  • Discount codes shared, redistributed, or resold outside their intended use
  • False or misleading information provided at checkout

If we determine an order falls into one of these categories, we won't be able to offer a refund, credit, or exchange, even if the order otherwise met the requirements above — including after it's shipped or been delivered.

We also keep an eye on repeat refund activity across accounts. If we notice a pattern that looks like abuse, we may move an account to store-credit-only going forward, or pause future eligibility.

Refund Timing

Approved refunds land in your original payment method within 10 business days (your bank may take a little longer to post it). Store credit is issued as soon as we process your request. If it's been 15 business days since approval and you still don't see it, email us at help@drinkcs2.com and we'll look into it.

By purchasing CS2™ products, you agree to the terms of this policy.